Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.

Other names for Reservation and Transportation Ticket Agents and Travel Clerks: Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Auto Club Travel Counselor, Automobile Club Information Clerk, Automobile Travel Club Counselor, Baggage Agent, Baggage Clerk, Cabin Agent, Commercial Agent, Customer Service Agent, Customer Service Representative (CSR), Departure Clerk, Depot Agent, Fleet Service Clerk, Flight Agent, Flight Service Agent, Gate Agent, General Passenger Agent, Hotel Reservation Agent, Interchange Agent, Passenger Agent, Passenger Rate Clerk, Passenger Service Agent, Passenger Solicitor, Railroad Passenger Agent, Reservation Clerk, Reservation Sales Agent, Reservationist, Reservations Agent, Road Advisor, Road Consultant, Space Control Agent, Space Controller, Station Agent, Steamship Agent, Ticket Agent, Ticket Clerk, Ticket Dispatcher, Ticket Seller, Ticketing Clerk, Tour Coordinator, Tour Counselor, Tour Sales Representative, Tourist Agent, Tourist Information Assistant, Transportation Agent, Transportation Clerk,

• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Prepare customer invoices, and accept payment.
• Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
• Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
• Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.
• Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
• Maintain computerized inventories of available passenger space, and provide information on space reserved or available.
• Confer with customers to determine their service requirements and travel preferences.
• Examine passenger documentation to determine destinations and to assign boarding passes.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Check baggage and cargo, and direct passengers to designated locations for loading.
• Announce arrival and departure information, using public-address systems.
• Trace lost, delayed, or misdirected baggage for customers.
• Promote particular destinations, tour packages, and other travel services.
• Provide clients with assistance in preparing required travel documents and forms.
• Open and close information facilities, and keep them clean during operation.
• Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

• Airline ticket or boarding pass ATB printers
• Cash registers
• Electronic funds transfer point of sale equipment
• Desktop computers
• Notebook computers
• Special purpose telephones
• Personal computers
• Premise branch exchange PBX systems
• Public address systems
• Ticket dispensing machines

Office suite software

Word processing software

Calendar and scheduling software

Spreadsheet software

Data base user interface and query software

Point of sale POS software

Internet browser software

Electronic mail software