Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Other names for Hotel, Motel, and Resort Desk Clerks: Assistant Innkeeper, Concierge, Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Manager, Front Desk Representative, Front Desk Supervisor, Front Office Agent, Front Office Supervisor, Guest Service Representative, Guest Services, Guest Services Agent (GSA), Guest Services Supervisor, Hall Clerk, Hotel Associate, Hotel Clerk, Hotel Desk Clerk, Hotel or Motel Front Desk Clerk, Hotel Receptionist, Hotel Reservation Agent, Motel Clerk, Night Auditor, Register Clerk, Reservationist, Room Clerk,

• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Date-stamp, sort, and rack incoming mail and messages.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Issue room keys and escort instructions to bellhops.
• Review accounts and charges with guests during the check out process.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints, referring customers to managers as necessary.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Arrange tours, taxis, or restaurant reservations for customers.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.

• Automatic call distributor ACD
• Automated attendant systems
• Centrex phone consoles
• Music or message on hold player
• Personal computers
• Premise branch exchange PBX systems
• Standalone telephone caller identification
• Voice mail systems

Word processing software

Spreadsheet software

Desktop publishing software

Data base user interface and query software

Facilities management software

Operating system software

Electronic mail software