Careers Gone Wild - Explore the Career Kingdom

Explore the Career Kingdom:


Gaming Managers

Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.

Other names for Gaming Managers: Baccarat Manager, Bingo Manager, Blackjack Manager, Blackjack Supervisor, Bookmaker, Cage Manager, Card Room Manager, Cardroom Manager, Casino Manager, Craps Manager, Department Head, Dice Manager, Floor Manager, Floor Supervisor, Gaming Department Head, Gaming Director, Gaming Manager, Gaming Manager On Duty (Gaming MOD), Keno Manager, Manager, Pai Gow Manager, Pit Manager, Poker Manager, Racing Manager, Slot Manager, Slot Operations Director, Sports Betting Manager, Table Games Manager,

What do Gaming Managers do?

  • Set and maintain a bank and table limit for each game.
  • Monitor credit extended to players.
  • Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
  • Record, collect, and pay off bets, issuing receipts as necessary.
  • Direct workers compiling summary sheets that show wager amounts and payoffs for races and events.
  • Notify board attendants of table vacancies so that waiting patrons can play.
  • Resolve customer complaints regarding problems such as payout errors.
  • Remove suspected cheaters, such as card counters and other players who may have systems that shift the odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games.
  • Train new workers and evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, and that players are not cheating.
  • Explain and interpret house rules, such as game rules and betting limits.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
  • Interview and hire workers.
  • Prepare work schedules and station assignments, and keep attendance records.
  • Direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals.
  • Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages.
  • Track supplies of money to tables, and perform any required paperwork.

Do you enjoy these?

  • Calculators or accessories
  • Desktop computers
  • Notebook computers
  • Special purpose telephones
  • Personal computers
  • Alarm systems
  • Two way radios
  • Security or access control systems

Technology used

  • Human resources software
  • Office suite software
  • Word processing software
  • Presentation software
  • Calendar and scheduling software
  • Spreadsheet software
  • Data base user interface and query software
  • Internet browser software
  • Electronic mail software