Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Other names for Customer Service Representatives: Account Adjuster, Account Manager, Account Service Representative, Adjustment Clerk, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster, Claim Agent, Claim Approver, Claim Clerk, Claim Processor, Claim Representative, Claim Taker, Claims Adjuster, Claims Assistant, Claims Clerk, Claims Service Representative, Clerical Adjudicator, Client Relations Specialist, Client Services Representative, Compensation Adjuster, Complaint Adjuster, Complaint Clerk, Contact Center Specialist, Customer Administrator, Customer Advocate, Customer Care Representative (CCR), Customer Care Specialist, Customer Complaint Clerk, Customer Contact Specialist, Customer Relations Manager (CRM), Customer Relationship Manager, Customer Service Agent, Customer Service Assistant, Customer Service Associate, Customer Service Clerk, Customer Service Consultant, Customer Service Manager (CSM), Customer Service Officer, Customer Service Representative, Customer Service Specialist, Customer Solutions Associate, Customer Support Manager, Customer Support Representative, Field Service Representative, Film Replacement Orderer, Gas Distribution and Emergency Clerk, Hub Associate, Inbound Customer Service Representative, Lineman Service or Work Dispatcher, Lost and Found Clerk, Marketing Associate, Member Services Representative, Membership Coordinator, Merchandise Complaint Adjuster, Passenger Relations Representative, Phone Representative, Policyholder Information Clerk, Product Consultant, Product Support Specialist, Regulatory Specialist, Return Clerk, Return-to-Factory Clerk, Service Representative, Service Writer, Telephone Service Adviser, Tire Adjuster, Trouble Clerk, Utilities Customer Service Representative, Utility Bill Complaints Investigator, Warranty Administrator, Warranty Clerk, Warranty Manager,

• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Solicit sale of new or additional services or products.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.

• Autodialers
• Automatic call distributor ACD
• Standalone telephone caller identification
• Desktop computers
• Standalone telephone caller identification
• Global positioning system receivers
• Special purpose telephones
• Music or message on hold player
• Autodialers
• Automated attendant systems
• Phone headsets
• Digital Telephones

Office suite software

Enterprise resource planning ERP software

Word processing software

Spreadsheet software

Customer relationship management CRM software

Data base user interface and query software

Point of sale POS software

Contact center software

Voice recognition software

Electronic mail software

Network conferencing software

Mobile messaging service software