Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Other names for Computer Support Specialists: Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Hardware Technician, Computer Instructor, Computer Lab Assistant, Computer Specialist, Computer Support Specialist, Computer Support Technician, Computer System Technician, Computer Technical Specialist, Computer Technician, Computer Technologist, Computer Technology Instructor, Computer Trainer, Customer Liaison, Customer Service Representative, Customer Service Technician, Customer Support Analyst, Customer Support Information Technology Specialist, Customer Support Professional, Customer Support Representative, Desktop Analyst, Desktop Support Specialist, Desktop Support Technician, Education Technician, Electronic Data Processing Auditor (EDP Auditor), Help Desk Analyst, Help Desk Manager, Help Desk Operator, Help Desk Representative, Help Desk Specialist, Help Desk Support Specialist, Help Desk Technician, Helpdesk Analyst, Helpdesk Manager, Helpdesk Technician, Information Resource Consultant, Information Systems Analyst, Information Systems Specialist, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Consultant (IT Consultant), Information Technology Specialist (IT Specialist), Information Technology Technician (IT Technician), Library Assistant, Maintenance Specialist, Maintenance Technician, Micro Computer Specialist, Microcomputer Support Specialist, Microcomputer Technician, Microsoft Certified Systems Administrator (MCSA), Microsoft Office Specialist, Network Administrator, Network Control Operator, Network Control Operators Supervisor, Network Specialist, Network Support Analyst, Network Support Specialist, Network Support Technician, Network Technician, Networking Technician, Office Automation Technician, Office Systems Coordinator, Operating Systems Specialist, PC Installation Engineer (Personal Computer Installation Engineer), PC Support Specialist (Personal Computer Support Specialist), PC Support Technician (Personal Computer Support Technician), PC Tech (Personal Computer Technician), Printer Technician, Product Support Consultant, Product Support Engineer, Product Support Specialist, Sales Support Technician, Software Installer, Software Trainer, Support Specialist, Technical Account Manager, Technical Support Analyst, Technical Support Engineer, Technical Support Manager, Technical Support Representative, Technical Support Specialist, Technical Support Technician, User Support Analyst, User Support Analyst Supervisor, User Support Specialist, Work Station Support Specialist,

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
• Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

• Computer tool kits
• Desktop computers
• Tape arrays
• Mainframe computers
• Floppy disks
• Network analyzers
• Notebook computers
• Personal digital assistant PDAs or organizers
• Power meters
• Punches or nail sets or drifts
• Hard disk arrays
• Reflectometers
• Screwdrivers
• Wire lug crimping tool

Helpdesk or call center software

License management software

Word processing software

Presentation software

Calendar and scheduling software

Spreadsheet software

Desktop publishing software

Data base management system software

Data base user interface and query software

Information retrieval or search software

Configuration management software

Program testing software

Desktop communications software

Internet directory services software

Internet browser software

Network monitoring software

Administration software

Access software

Storage networking software

Platform interconnectivity software

Filesystem software

Network operation system software

Operating system software

Authentication server software

Transaction security and virus protection software

Backup or archival software

Electronic mail software