Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Other names for Bill and Account Collectors: Account Receivable Associate, Account Resolution Analyst, Account Service Representative, Accounting Technician, Agent, Bad Credit Collector, Biller, Billing Clerk, Billing Manager, Billing Representative, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Supervisor, Collections Agent, Collections Clerk, Collections Manager, Collections Representative, Collector, Credit Clerk, Credit Collections Manager, Credit Coordinator, Credit Specialist, Debt Collector, Delinquency Counselor, Dunner, Installment Agent, Installment Loan Collector, Insurance Billing Clerk, Insurance Collector, Medical Collector, Patient Access Specialist, Patient Account Representative, Patient Financial Service Representative, Payment Collector, Recovery Collector, Rent Collector, Repossessor, Self Pay Representative,

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Negotiate credit extensions when necessary.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Drive vehicles to visit customers, return merchandise to creditors, or deliver bills.

• Autodialers
• Notebook computers
• Personal digital assistant PDAs or organizers
• Autodialers
• Scanners

Accounting software

Word processing software

Spreadsheet software

Optical character reader OCR or scanning software

Document management software

Customer relationship management CRM software

Data base user interface and query software

Information retrieval or search software

Point of sale POS software

Internet browser software

Access software